Effective communication skills and giving feedback

Course Description
This course is designed to help professionals strengthen their communication skills and master delivering constructive, impactful feedback. In today’s dynamic workplace, clear communication is essential for building trust, improving collaboration, and enhancing team performance. Participants will learn practical strategies for active listening, structured conversations, and delivering both positive and corrective feedback that drives employee engagement and professional growth.

The course introduces proven frameworks such as the SBI (Situation–Behavior–Impact) and DESC (Describe–Express–Specify–Consequence) models to help participants communicate feedback clearly, manage difficult conversations, and adapt their communication style to different personalities and workplace situations. By the end of the course, participants will gain practical tools to communicate with confidence, handle challenging feedback discussions, foster psychological safety, and create a workplace culture that supports continuous improvement, performance development, and effective team communication.

Course Objectives
Participants will be able to:

• Understand the principles of effective workplace communication and their role in building trust, collaboration, and team performance.
• Apply structured feedback models such as the SBI (Situation–Behavior–Impact) and DESC (Describe–Express–Specify–Consequence) frameworks to deliver clear and constructive feedback.
• Communicate feedback confidently and professionally, ensuring it is specific, timely, and aligned with performance goals.
• Handle difficult conversations with empathy, emotional intelligence, and a solution-focused approach.
• Foster a culture of open communication and continuous feedback that supports employee development and organizational growth.

The course is ideal for:
Corporate Leaders and Executives, Managers and Team Leaders, Human Resources Managers, Supervisors and Department Heads